TERMS & CONDITIONS:

The following terms and conditions and policies are for the customers of Dallas Limo and Black Car Service who make reservations with us or get quotes. By making a reservation with Dallas Limo and Black Car Service means you understand and clearly agreethe following terms, conditions and policies. It also means you allow Dallas Limo and Black Car Service to charge your credit card according to the agreed rates. The payment may be in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show.

If you do not use the vehicle, which means you do not enter the vehicle before cancellation period, the service will be considered as service providedand Dallas Limo and Black Car Service may charge the full fees.

Damage to the Vehicle and Vehicle Cleaning

The customerwho paid for the reservation is responsible for the charges in case of damages made by the customer and/or cleaning charges incurred by Dallas Limo and Black Car Service. The damages and cleaning charges are include but not limited to the following:

  • Cleaning Fee due to Vomiting or Sickness: $300/Incident
  • Cleaning Fee due to Alcohol Spilling: $250/Incident
  • Damaged/Broken Glassware: $50/Replacement Set
  • Tears at Upholstery: $500-1,000/Incident for Replacement or Repair
  • Burns: $500/ Incident for Replacement or Repair),
  • Opening a Car Door into another Vehicle or Stationary Object: $1,500-2,000 or actual amount will be billed per the Repair Fee and time out of service for the vehicle.

Vehicle Request Policy

Dallas Limo and Black Car Service has the right to change or upgrade a vehicle request to meet a client’s reservation needs at no extra charge to the client if found necessary.

Reservation Termination

Dallas Limo and Black Car Service reserves the right to terminate any reservation without refunding the fee if the Dallas Limo and Black Car Service  feel that the customer is putting the Dallas Limo and Black Car Service, the vehicle or the mode of transportation in danger of injury. Similarly, if the customer or the party representing the customer hasthe possession of any unlawful material and/or substances, the service will be terminated immediately and charged the full fee of the reservationwithout any exception.

Additional Charges

Any charges during the ride, including, but not limited to road tolls, parking, airport fees and luggage carts will be added to the final bill or invoice.

There may be a surcharge in service so that we may create an incentive for our chauffeurs to be available during these times.

  • New Years Eve
  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Any other such holidays

Payment Methods

Dallas Limo and Black Car Service accepts Visa, MasterCard, Discover, and American Express.

All agreed charges and gratuities will be billed to your credit card. Credit Cards are charged after the service is provided unless otherwise stated for special occasions or events.

Items Lost or Damaged During Service

Dallas Limo and Black Car Service is not responsible for items that are lost or left in the vehicle and/or damaged.In case of items left in the vehicle, Dallas Limo and Black Car Service reserves the right to charge a delivery fee for returning the items if found. In such a case, Dallas Limo and Black Car Service will charge the normal vehicle reservation rates applicable to the routes plus 20% additional chauffeur gratuity and any other applicable taxes, tolls and fuel fees.

Hourly Bookings and Minimums Hours

Hourly orders are billed at the number of hours you ordered the vehicle for. If the vehicle time is extended it is billed in ½ hour increments thereafter.  Minimum posted number of hours is only the minimum number of hours we will accept an order for.

Changes to the Reservation

Dallas Limo and Black Car Service requires that all changes to the reservation be received by phone at least 4 hours beforepick up time. If, due to some reason, a change requested in the reservation cannot be accepted or made and results in a cancellation of the reservation, the customer will be charged a full fare including gratuity for the trip. Changes cannot be made with our Chauffeurs. All changes must be made with a Customer Service Representative by calling 214-400-9926. Changes made for Coach Bus reservations must be made within 48 hours prior to pickup. If a change cannot be accommodated and results in a cancellation you will be charged full fare including gratuity for the trip.

We do not monitor private jets. If Passenger requested stops off route for point-to-point reservations, charges will revert to DALLAS LIMO & BLACK CAR SERVICE hourly rate.

Drivers cannot exceed the number of passengers allowed in each limo. This violates state law and against our insurance guidelines.

Cancellation Policy

Dallas Limo and Black Car Service accepts cancellations only by phone only at 214-400-9926. If you want to cancel Sedan / SUV reservation, you are required to inform us at least 4 hours prior to the scheduled pickup time to avoid charges. For limousines, vans and minibuses, cancellation notice should be sent at least 48 hours before the scheduled pickup time to avoid any charges.

Motor coaches require a 14-day notice before the scheduled pickup time to avoid charges. Worldwide reservations outside the United States require 24-hour notice before the scheduled pickup time to avoid charges.

Dallas Limo and Black Car Service will provide a cancellation confirmation number when the customer calls to inform about the cancellation. It is important that you retain the cancellation number for any references.

Failure to contact Dallas Limo and Black Car Service to cancel your reservation or no cancellation call received in in 2 hours, Dallas Limo and Black Car Service will charge the full bill including gratuity.

To cancel Coach Bus reservations, Dallas Limo and Black Car Service must be informed about the cancellation within 7 days of the scheduled pickup time. Failure to inform us on time will result in full trip charges including gratuity.

If at any time the chauffeur feels threatened or detects potential danger to himself or other passengers in the vehicle, he or she may cancel the ride without refund. We are not responsible for any goods of value left in any of our vehicles. All items brought and stored inside the vehicle are done so at the discretion of their rightful owners

Airport Arrival Transfer Wait Time

Dallas Limo and Black Car Service provides up to 15 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not show up and meet your Chauffeur or we receive no call within 30 minutes of the plane landing time, it will be considered a “no-show” Dallas Limo and Black Car Service will be charge the fees in full for the reservation.

Changes to the rates

Please note that the billed fees and rateswill be subject to audit once order completed. The audit is conducted for all fees including actual taxes, parking fee, tolls and fees for additional stops, etc. Reservations based on hourly jobs will becharges on the basis of number of hours for which you ordered the vehicle and thereafter in ½ hour increments. Minimum numbers of ours charged at the time of reservation are only part of acceptance of the order. The final charges will be based on the actual time used and any tolls, taxes or other charges involved. Dallas Limo and Black Car Service reserves the right to change rates at any time without any prior notice.

Dallas Limo and Black Car Service final bill or invoice includes applicable fees and tolls, 5% Fuel Surcharge and a 20% chauffeur service charge. If you choose to provide an additional cash gratuity, it is at your own discretion and would be in addition to the 20% service charge you already have paid. You will not receive a full or partial refund for the 20% gratuity by providing a cash tip to the chauffeur.

Our fares displayed at the website are exclusive of service charge and depend on the availability of the vehicle.

Our address:

700 East Ash Lane #11201
Euless Texas 76039