Frequently Asked Questions
In current COVID-19 pandemic situation, what measurers do you take to keep your customers safe?
We take safety of our customers very seriously. We have installed sneeze guards in our vehicles so there is a protection layer between customer and the driver. We sanitize the vehicle after each trip. We make it sure that our drivers and passengers wear mask and maintain distance.
What are your working hours?
We are available 24/7 with online booking options. Call us any time if you have any questions regaridng rates or bookings.
Is there a minimum number of hours reservation required?
Yes, usually at the weekends and for some types of vehicles we require a 3 hour minimum reservation. In some cases we require a 4 hour minimum. Special holidays and Prom season have may require a 6 hour minimum.
What types of vehicle and service you provide?
We have fleet for your travel needs. We have good condition Sedans, SUVs, Vans (Sprinter & Transit), stretch and hummer limos, party buses, mini buses & coaches, and charter coach buses.
Do you provide Meet and Greet service?
Definitely yes. For DFW airport and Love Fields airport, our friendly drivers will be waiting for you at baggage claim with a sign of your name on it.
How reservation is made on the website?
There are three ways you can make a reservation.
1. Go to our online reservation link and book quickly in less than 5 minutes. Go to https://dallaslimoandblackcarservice.ridebitsapp.com/central/new_reservation
2. Call us at 214 400 9926
3. Email us at firstname.lastname@example.org
How will I get driver’s information before reservation time?
Our chauffeur send a text message with their name, number, make, model, and license plate of the vehicle. You will also get an email containing driver’s info.
What is standard for gratuity?
We charge industry standard 15%-20% gratuity. For your convenience, we add on our suggested amount to all reservations. This recommended gratuity may be increased, decreased, or eliminated entirely at your discretion.
What is included in limos booking?
You will get complimentary ice, bottled water, champagne flutes, glassware, cups, and premium napkins. They do also have panels for complete control of music and lighting, and an auxiliary cord is provided as well.
How to pay for the service?
While making the reservation, your credit/debit card will be put on file. We also accept checks and cash.
Why should we hire you?
There are many reason why you should hire us and why we are better choice for can hire.
- 24/7 customer service availability
- We have professionally trained and licensed chauffeurs
- Unbeatable rates. You can get quote online. There are no hidden costs
- We have great reviews on Google and customer experience is rates excellent
Do you have wheelchair accessible vehicles?
Yes. Wheelchair vehicles are available upon request
Why do you need my credit card information if will pay in cash?
Valid Credit Card is required for all the limousine reservations.We get credit card information to eliminate customer no shows and so that our vehicle does not remain held for somebody who doesn’t actually intend to rent a limousine.
Can we smoke or eat inside Limo
We do NOT allow any smoking or eating inside the vehicles. Your chauffeur can stop for as many cigarette or food breaks needed on hourly rentals.