You may cancel your prearranged reservation(s) at least 7 hours prior to reservation time to avoid a cancellation fee. Cancellation fee waiver depends on the vehicle types.
Dallas Limo and Black Car Service accepts cancellations only by phone only at 214-400-9926. If you want to cancel Sedan / SUV reservation, you are required to inform us at least 7 hours prior to the scheduled pickup time to avoid charges. For limousines, vans, party buses and minibuses, cancellation notice should be sent at least 10 days before the scheduled pickup time to avoid any charges.
Coach buses, mini buses, motor coaches, party buses, sprinters van require a 14-day notice before the scheduled pickup time to avoid charges. Worldwide reservations outside the United States require 24-hour notice before the scheduled pickup time to avoid charges.
If the Client attempts to cancel the reservation, after pick up has occurred, Company is authorized to charge the credit card of Client on file the remaining balance in full.
Dallas Limo and Black Car Service will provide a cancellation confirmation number when the customer calls to inform about the cancellation. It is important that you retain the cancellation number for any references.
Failure to contact Dallas Limo and Black Car Service to cancel your reservation or no cancellation call received in in 4 hours, Dallas Limo and Black Car Service will charge the full bill including gratuity.
To cancel Coach Bus reservations, Dallas Limo and Black Car Service must be informed about the cancellation within 7 days of the scheduled pickup time. Failure to inform us on time will result in full trip charges including gratuity.
If at any time the chauffeur feels threatened or detects potential danger to himself or other passengers in the vehicle, he or she may cancel the ride without refund. We are not responsible for any goods of value left in any of our vehicles. All items brought and stored inside the vehicle are done so at the discretion of their rightful owners